Support

Welcome to Writing Mastery Academy! We've designed a comprehensive onboarding process to help you make the most of your membership. You'll receive a series of onboarding emails from Jessica Brody in your first couple of weeks to guide you through everything, but here's a list of ways we can support you as you begin your journey:

1. Start Here Course: Your Launchpad
   
   • Begin your journey with our "Start Here" course.
   • Watch the Quick Start video for a comprehensive overview of all Academy features.
     
     
2. Navigate Your Writing Journey Quiz
   
   • Take our personalized quiz to identify where you are in your writing journey.
   • Receive tailored course recommendations based on your current stage and writing goals.
     
     
3. Customized Learning Paths
   
   • Explore our recommended Learning Paths to chart your course through the Academy.
   • These curated paths will guide you to the most relevant courses for your writing stage and aspirations.
     
     
4. Join a Live New Member Welcome Session
   
   • Join one of our live New Member Welcome sessions hosted by Peggy Sue, our Community Manager.
   • Get a personal walkthrough of the Academy features and have all your questions answered in real-time.
     
     
5. Join the Community
   
   • Introduce yourself in the Writing Mastery Community.
   • Connect with fellow writers and start building your support network.
     
     

Remember, your Writing Mastery journey is unique to you, and we're here to support you every step of the way. Don't feel overwhelmed – you don't need to do everything at once. Start with the Start Here course and then take it one step at a time. Feel free to adjust your path as you grow and discover new interests in your writing career.

If you ever have questions or need assistance, don't hesitate to reach out to our support team or ask in the community. We're all rooting for your success!

Ready to begin? Head to the Start Here course and let's kickstart your writing adventure. Happy writing!

Your Writing Mastery Membership includes everything you need to accelerate your writing journey, including:

On-Demand Writing Courses
Immediate access to our full library of 13+ top-rated writing courses

Unlock our extensive course library the moment you join. Taught by me and other industry experts, our comprehensive video courses guide you step-by-step through every phase of the writing and publishing process. Whether you're writing your first novel or your fifteenth, we're here to give you the strategies, templates, and exercises you need to succeed. It's like having a team of writing coaches, available on-demand!

Office Hours (plus Q&A Library)
Get your questions answered by me and other industry experts

Have a burning question about writing? Our monthly live Office Hours give you direct access to me and our guest instructors. Can't wait? Our searchable Video Q&A library is packed with answers from past events, giving you instant access to expert advice

The Writing Mastery Community
Join our thriving, supportive community of fellow writers

Writing doesn't have to be solitary. We’ve created a positive, supportive space for writers of all levels to connect, find critique partners, join writing sprints, and participate in monthly challenges. Our distraction-free platform is dedicated solely to writing, providing a focused environment for inspiration, motivation, and support 24/7

Live Webinars
Monthly "members only" live webinars + recordings

Join our exclusive monthly webinars covering a wide range of specialized writing topics. Can't make it live? Recordings are always available, plus you'll get instant access to our archive of past webinars

And a Whole Lot More!
Exclusive extras and events to fuel your writing journey

I love surprising our members with bonus content like beat sheets, writing prompts, and behind-the-scenes peeks at writers' processes. Plus, we're always hosting fun events and writing challenges in the community to keep you inspired and motivated

Check out the Quick Start video in the Start Here course for more details on how to get the most out of your membership. 

As a Writing Mastery Academy member, you'll get access to the members-only Writing Mastery Community, powered by Mighty Networks. 

To join, you can check out the Community Quick Start Guide in your Start Here course and/or follow the instructions below.

How to Join the Writing Mastery Community

Within 5 minutes of joining the Writing Mastery Academy, you should receive an email invitation to join the Community. Look for the subject line "Your invitation to join me in Writing Mastery Community."

If you don't see the email right away, please wait a couple minutes and check again. Also, be sure to check your junk folder. 

Once you have the email, take the following steps:

1. Click the "Join Me" button in the email.
2. That will lead to the Community Landing Page where you should see a Join button. Click that.
3. The next page asks for first and last name, so enter those as this is the first step of the account creation process, and click Next in the top right corner.
4. The following page asks for an email address and password. Enter those.
   1. IMPORTANT: Be sure to use the same email address that you used to sign up for the Writing Mastery Academy. 
5. Then just click the Create Profile button in the top right corner, and you're in!

If it's been more than 5 minutes and you don't have an invite, or if you have any questions about the process, send an email to [email protected] and we'll get you set up.

We've got you covered with multiple ways to get the support you need:

1. The Writing Mastery Community: Your Go-To Resource
   • Our vibrant community is the perfect place to ask questions and share insights.
   • Each course has its own dedicated Topic section where you can post queries and engage with fellow writers.
   • Tap into the collective wisdom of our community members who may have faced similar challenges.
     
     
2. Live Webinars and Office Hours: Direct Access to Experts
   • Join our regular live sessions featuring Jessica Brody, course instructors, and industry guests.
   • Get real-time answers to your burning questions from the pros themselves.
   • Can't make it live? No problem! Submit your questions in advance and catch the recorded session later.
     
     
3. Email Support
   
   • For technical issues or urgent matters, reach out to our support team at [email protected].
     
     

Remember, your journey as a writer is unique, and we're here to support you every step of the way. Don't hesitate to reach out – your question might just spark a valuable discussion for the entire community!

We've got you covered with multiple ways to get support for your writing project:

1. The Writing Mastery Community: Your Creative Hub
   
   • Our vibrant community is the perfect place to ask questions about your project and share insights.
   • Use the Work with Others section to find critique partners, beta readers, or join an accountability group.
   • Post in the Critique Cafe to get feedback on short excerpts of your work.
   • Find your fellow writers in our genre-specific community spaces to chat about specific challenges and get targeted advice for your project.
     
     
2. Live Webinars and Office Hours: Direct Access to Experts
   
   • Join our regular live sessions featuring Jessica Brody, course instructors, and industry experts.
   • Get real-time answers to your burning questions about your writing project from the pros themselves.
   • Can't make it live? No problem! Submit your questions in advance and catch the recorded session later.

Your writing project is important, and we're here to help you bring it to life. Whether you're brainstorming ideas, working through a tricky plot point, or polishing your final draft, our community and resources are here to support you. Don't be shy about sharing your challenges or successes – your fellow writers are rooting for you, and your journey might just inspire someone else.

Remember, every great story starts with a single question or idea. So go ahead, ask away, and let's create something amazing together!

You can change your password any time by clicking your Avatar in the top right of the page, and clicking Settings. 

On the Settings page, you can change your password, and also edit your personal information or billing info, email settings, upload a new Avatar image, and change your Time zone.

We have a 30-day money-back guarantee. If you find that the Writing Mastery courses or membership isn't right for you, send a message to our support team at [email protected] within the first 30 days and request a refund. 

For Memberships, you can cancel anytime, but if you cancel, you lose access to all Courses and bonuses. After the first month, there are no refunds on any prior month, but you can cancel your next month.

You can cancel your Writing Mastery Membership at any time. 

• Click on their Avatar in the top right of the page.
• Select Settings from the dropdown
• Click Billing Info in the top right of the page.
• Next to your subscription, click the three dots, then click Cancel this subscription and confirm 

• Back on your Kajabi Account screen, you should see that your subscription has been canceled. You will still have access until the end of your billing period.

You can cancel your Writing Mastery Membership at any time. 

• Click on their Avatar in the top right of the page.
• Select Settings from the dropdown
• Click Billing Info in the top right of the page.
• Next to your subscription, click the three dots, then click Cancel in PayPal

• On the Payments screen in PayPal select Writing Mastery, LLC

• Don't click 'Manage and cancel at Writing Mastery, LLC'. Scroll down instead.

• Click Remove PayPal as payment method

• Click Remove to confirm

• Choose a reason, then click Submit to finalize the cancellation

• Back on your Kajabi Account screen, you should see that your subscription has been canceled. You will still have access until the end of your billing period.